#Livechat moxtra integrations how to#

How to set up forwarding from your current email provider to HelpDesk Your ticket form messages will be sent directly to HelpDesk. In the “Send ticket form messages:” section, choose “HelpDesk.” Save changes. In the LiveChat app, go to Settings > Chat survey & forms > Ticket form.

With this setup, you’ll see all ticket form messages from your customers in the HelpDesk tab.

How to forward LiveChat’s ticket form messages to HelpDesk As a result, you can encounter an error or accidentally create a new but unwanted HelpDesk account.Ĭontact our support heroes at They’ll guide you through the whole integration process and set the same organization owner in both products. In this situation, it can be challenging to integrate the HelpDesk account with LiveChat properly.

When the organization owner of both HelpDesk and LiveChat accounts is the same but operates more than one HelpDesk account.

When the HelpDesk account was created by a different organization owner than the LiveChat account, they cannot be integrated properly.Ĭontact our support heroes at Ask them to change the organization owner of the new HelpDesk account to the same organization owner as LiveChat in order to unify them.

Accounts are created with different email addresses or when different people had created both accounts (there are different organization owners).

There can be potential setbacks when integrating LiveChat and HelpDesk if: These two steps are optional but necessary to turn LiveChat and HelpDesk into a multichannel customer support platform. To use the integration to the fullest, forward ticket form messages and emails from your customers to HelpDesk. Go through our quick product onboarding so that you can properly set up your new account.Īnd that’s it! From now on, you can access HelpDesk tickets in your LiveChat app.īy default, the integration lets you create tickets when you chat. If you’ve created a new Helpdesk account, you need to set up forwarding so that all your messages go to HelpDesk. You can also go to LiveChat Marketplace, choose HelpDesk, and click on the “Install” button.Īfter installing and connecting your HelpDesk account, you can continue your work in the app. You can use the shortcuts with recommended marketplace apps on the main dashboard as soon as you enter LiveChat. If you don’t have a LiveChat account yet, you can create it at How to add HelpDesk integration to LiveChat You can use similar features for chats and tickets. LiveChat and HelpDesk are based on the same design system so that they work together like one app. You can manage your entire communication with customers in one application.

#Livechat moxtra integrations software#

That means you don’t need to switch between your chat software and help desk system.

With this integration, HelpDesk is embedded in the LiveChat app. Handle all your chats, emails, and ticket form messages in one place. Combine emails with real-time chat supportĬonnect LiveChat with HelpDesk to get a powerful customer service platform.